How can we help?

Everything about visiting, volunteering, booking and hosting on Grow. Can't find your answer? We're one email away.

Booking & payments

Tickets, payments and our refund policy.

How booking works on Grow

From finding an experience to receiving your confirmation, step by step.

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Payments and security

How Grow handles your payment details, and what to do if a payment fails.

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Refunds and cancellations

How cancellations and refunds work, and the cancellation window.

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Booking free events

Reserving a spot when there is nothing to pay.

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Stays & immersions

Booking a stay and living with a community.

What is a community stay?

Why staying with a community is different from booking accommodation.

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How monthly stays work

Some stays host monthly residents only. Here is what that means for booking.

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Choosing dates, spaces and guests

How the stay booking panel works: room types, the calendar and your group.

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Volunteering

Applying to volunteer and what to expect.

How volunteer applications work

Applying for a volunteer opportunity, and what happens after you apply.

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What hosts expect from volunteers

How to be the kind of volunteer communities ask back.

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Hosting & communities

Running your community on Grow.

Creating your community on Grow

Getting your community onto the platform, from profile to validation.

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Hosting events and stays

Listing types, ticketing and availability for community hosts.

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Payouts and commission

What Grow charges hosts, and how and when you get paid.

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Account

Sign-in, your profile and your data.

Managing your account

Sign-in options, resetting your password and controlling your data.

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Contacting support

How to reach the Grow team, and what to include.

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Still stuck?

Write to us and a human will get back to you as quickly as we can.

support@growers.me